Customer Service Representative I

IT Services
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  • IT Services
  • Bangalore
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Thermofisher

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service

Location: Bangalore

 

Roles & Responsibilities

  • Perform order management activities for assigned regions using the applications used by the function
  • Ensure adherence tol procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met
  • Make sure to achieve daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined
  • Proactively brings up issues that can potentially hamper the business processes

 

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 0-2 years’ Experience
  • Requires strong digital literacy, including Microsoft office
  • Display excellent verbal and written communication and social skills.
  • Highly detailed with good accuracy
  • Ability to work in fast pace environment
  • Flexible to work in Night Shifts
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