Technical Support Engineer

Full Time

zohocorp

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  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  • Build a rapport with customers with clear and confident communication.
  • Focus on customer satisfaction and first-time-resolution.
  • Engage with the technical team to provide faster resolutions to technical issues.
  • Work closely with the technical content team to identify gaps in the help module.
  • Should be willing to work night shifts.
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
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