You should have functional knowledge and at least 1 implementation experience of the CSM module of ServiceNow. Your development experience should include SOAP, RESTful API, and scripting with ServiceNow. You should also be familiar with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, etc.
Experience in working on multiple integrations of ServiceNow with Monitoring Tools is required. Past experience with instance upgrades and patching is a plus. Hands-on experience with ServiceNow CSM, ITSM, and Service Portal is necessary. You should have 1-2 years of hands-on experience with ServiceNow in a Support role, specifically in Incident, Problem, and Change management.
A solid understanding of ServiceNow development, implementation, integration, JavaScript, UI policies, UI action, workflow, business rule, and client script is essential. You should be able to identify system deficiencies and recommend solutions for continual service improvements.
You should have a functional understanding of the NOW Experience UI Framework and JMS integrations. Basic understanding of ServiceNow Machine Learning and Predictive Intelligence capabilities is preferred. Possession of certifications such as CSA, CAD, or CIS-CSM would be advantageous.,