As a support engineer, you are responsible to handle phone calls, e-mails, technical chats and online web sessions with prospects and customers. To be the face of the product by having excellent presentation, in-depth knowledge on products to assist in implementation and troubleshooting. The ideal candidate should have excellent verbal and written communication skills, a strong customer focus with an ability to work well in a team and prioritize your workload. Also ready to work for 24*5 (Mon-Fri) shifts with outstanding customer handling skills.
Technical Support – Server & workstation management
Besides soft-skills, more credits goes to candidates having a good understanding on modern IT management, ITSM concepts, exposure in Microsoft OSs, basic networking concepts, knowledge in Windows OS/applications, end-point security, IT operations and support management applications.
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