Associate Engineer – Network Operations

IT Services
  • IT Services
  • Mumbai

NTT Global Networks

 PRE-REQUISITES

  • Basic networking knowledge and some  work  experience
  • Python knowledge at Basic / Beginner level
  • Knowledge of other languages is a plus  (e.g. Bash, Perl, PHP)
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem solving skills
  • Excellent customer service, analytical and organizational skills
  • Willing to work in 24×7 rotational shift
  • Ability to take initiatives for individual projects as well as work in a team environment

RESPONSIBILITIES

  • Communicate and coordinate network/security maintenance and schedules
  • Assign the system generated trouble tickets to the Network Engineers for troubleshooting
  • Monitor and maintain network stability
  • Create, maintain and enforce all processes and procedures for the Global Service Desk
  • Work closely with other Global Service Desk Managers across other regions
  • Handle issues proactively for priority customers and ensure resolution in timely manner
  • Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION

  • CCNA, CCNP

EXPERIENCE

  • Minimum 6 months of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

  • Bachelor in Engineering – Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

To apply for this job please visit www.nttglobal.net.

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