Join a global Intelligent Support‑as‑a‑Service provider that partners with tech leaders like MasterCard, Calm, and MacPaw. This remote role blends backend development with L2 support, delivering secure customer solutions across 30+ countries. You’ll thrive in a multicultural, multilingual environment while mastering new skills.
What You’ll Do
- Deliver high‑quality technical support through calls, chats, and emails.
- Develop and maintain Java/Spring Boot backend services and APIs.
- Handle L2 incidents on Zoho Desk, owning investigations to resolution.
- Diagnose complex issues, guiding customers to gather required diagnostics.
- Collaborate with L1, customer IT, and internal devs to resolve problems.
- Communicate tasks via Slack, track progress in JIRA.
- Troubleshoot on‑premise infrastructure: load balancers, clustering, queues.
What You Need
- C1 English proficiency, both written and spoken.
- 2+ years of backend development experience.
- Strong Java, Spring Boot, and MongoDB skills.
- Solid problem‑solving and customer‑guidance capabilities.
- Knowledge of on‑prem load balancers, queues, clustering.
- Self‑motivated, independent work with L2 support tickets.
- Personal computer with ≥8GB RAM and stable 45/20Mbps connection.
Good to Have
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