NTT DATA North America
Req ID: 327606
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Senior Developer to join our team in Bnagalore, Karnātaka (IN-KA), India (IN).
Job Description: ServiceNow Technical Architect
Experience Level: 8+ years in ServiceNow development & solutioning
Domain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization
Role Overview:
As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards.
Key Responsibilities:
• Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM.
• Lead complex scripting, automation, and custom application development.
• Define and enforce coding standards, security best practices, and governance frameworks.
• Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting.
• Design and optimize Flow Designer, Orchestration, and business process automation.
• Ensure optimal instance performance, security, and compliance.
• Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector.
• Design enterprise-wide ServiceNow architecture, including data flows and integrations.
• Provide technical leadership, mentoring junior developers, and conducting code reviews.
• Define best practices for CI/CD pipelines, automated testing, and instance maintenance.
Required Skills & Qualifications:
• 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM.
• Strong understanding of ServiceNow architecture, scalability, and security best practices.
• Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration.
• Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors.
• Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines.
• Strong leadership, mentoring, and stakeholder communication skills.
Preferred Qualifications:
• ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM.
• ServiceNow CAD (Certified Application Developer) certification is a plus.
• Experience in ServiceNow CMDB health, data governance, and Service Mapping.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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