About the Role
As a L1 Support you will be part of CMS- command centre you will work in Australia Operations Banking domain on rotational shifts. You will support multiple critical C1 applications on production environment. Ability to interact with individuals at all levels and can work as a part of a team, as well as independently.
Role Type: Permanent
Role Location: Bangalore
Work Hours:7:00am – 4:00pm
What will your day look like?
- Continuous Batch/jobs monitoring, Monitoring application health dashboard.
- A team player and ready to work in 24*7.
- Need to perform daily health checks of the C1/C2 applications which is around 50+.
- Daily Batch/Jobs status reporting to customers and stakeholders.
- Analysis of job failure, initial triage of incidents, need to perform available workaround for long running batches and job failures.
- Follow escalation process which is in place and KB’s /Runbooks to restore the services.
- Generate daily/weekly/monthly report and need to send business.
- Liaising with applications team to get application issues fixes.
- Need to participate in daily Scrum call- and stand-up calls.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
- 0-3 years of experience in SQL, Unix/Linux.
- Hands on knowledge on Shell scripting or python will be advantage.
- Continuous measurement of SLA Response and Resolution
- Service improvements activities like, Incident’s reduction, AI and innovation for application stability.
- Batch monitoring and workflow knowledge would be great.
- Knowledge of Incident management and ITIL process.
- Worked in application/production support
- Strong communication and presentation skills
- Ability to effectively communicate to all stakeholders (technical and non-technical) A team player.
Good to have skills
- Hands on knowledge of application/production environment.
- Good to have ITIL V4, AWS certification and Python or any other scripting skills
- Incident management tool – Service now, BMC Remedy if any.
- Batch Monitoring tool – Control-M, IBM-Tivoli, Autosys.
- Problem solving / resolving skills.
- Strong communication and writing skills.
- Customer focus and good relationship management skills.
- Ability to work autonomously as well as collaborate with Application support team and other team members.