Join a team building AI‑driven quality engineering for Salesforce Service Cloud, creating test automation frameworks that power enterprise products. You’ll lead architecture, embed LLMs, and help engineers shift testing left across ITSM, contact center, and messaging.
What You’ll Do
- Design scalable test automation frameworks for ITSM, contact center, and CSP.
- Architect LLM‑powered tools for intelligent test generation and defect prediction.
- Review design docs, spot testing gaps, and propose solutions.
- Lead cross‑team discussions to standardize framework patterns.
- Mentor engineers on AI‑enabled testing strategies.
- Investigate production escapes to improve automation coverage.
What You Need
- 8+ years software engineering experience.
- 5+ years designing test frameworks and tooling.
- 3+ years AI/LLM integration hands‑on.
- Strong Java, Python, or JavaScript programming.
- Proven influence on technical decisions and architecture reviews.
- Excellent communication and analytical problem‑solving.
Good to Have
- Experience with Salesforce (Lightning, Apex, SOQL).
- Familiarity with CRM testing frameworks and SaaS multi‑tenant design.
- Knowledge of CI/CD pipelines and test orchestration.
- Domain expertise in ITSM, contact‑center, or CMDB.
The Opportunity
At Salesforce you’ll work at the forefront of AI‑enabled quality engineering, building tools that impact millions of Service Cloud customers and shaping technical strategy across a diverse product portfolio. The role offers a chance to influence architecture at scale while collaborating with top engineers.