FarEye
FarEye is a carrier-agnostic SaaS platform enabling digital logistics for enterprises, globally!
Our unique way of addressing various problem statements has been the biggest reason for global leaders to partner with us. FarEye has created the world’s first programming language to build logistics applications with a simple drag and drop feature, enabling enterprises to reduce time to build new logistic delivery processes from a quarter(s) to week(s) including testing and scaling. We help organizations champion operational efficiency and customer experience by digitalizing logistics, which not only helps real-time tracing but also adds a predictability layer to the processes making it more receptive.
FarEye is uniquely designed to handle regional logistic problems by easy and quick configuration for processes in each region. We are empowering the logistics & distribution wings of enterprises across industries, by breaking down operational silos and enabling multi-enterprise collaboration thus, helping organizations to champion operational efficiency and customer experience.
With a presence in more than 20 countries, we enable digital logistics for the world’s largest retailers like DHL, Walmart, Future Retail & Amway, logistics companies like BlueDart, and eCommerce giants like Noon. FarEye executes more than 500 million shipments annually for more than 100 clients.
Job Description:
As a Technical Engineer at FarEye, it’s a great opportunity for candidates with a strong troubleshooting approach and technical background to work in a rapidly growing, fast-paced environment. The FarEye Technical Support team assists clients, partners, and employees in troubleshooting issues related to our products and building satisfaction over time.
– Must have provided customer support via telephone, and portal to customer service issues including account management, & Technical Support issues such as troubleshooting download, the configuration of the product, and Installation issues (NA for fresher)
– Must be comfortable in working 24×7 shift environment
– Basic familiarity with the SDLC and software development
– Knowledge of basic internet connectivity and browser troubleshooting
– Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
– Should have a good working knowledge of Microsoft Office
– Understands Complex/ Configurable IT Software Products
– Ability to Work with internal teams to obtain an in-depth understanding of the product
We would love to meet you if you have:
– Track record of high achievement, exceeding goals
– Start-up experience
– You are a fresher or have relevant experience in the Technical support domain
– Have the ability to analyze critical issues for providing RCA and taking corrective measures to avoid the recurrence of similar issues
– Good Customer Service Skills
– Knowledge of solving internet, software application, and browser issues
– Comfortable operating in a highly dynamic and at times, ambiguous environment.
Skills Required:
– Intellectual Curiosity – Have an innate desire to learn and understand concepts and ask thoughtful questions.
– Commitment – A consistent drive to achieve your personal and professional goals.
– Coachability – You are humble, acknowledge your strengths and weaknesses, and take feedback well. You are able to self-diagnose and translate that diagnosis into an actionable solution.
– Prior success – The track record of high achievement.
– Intelligence critical thinking – You find and synthesize information, apply logic to problems, and quickly analyze to provide a recommendation.
– Strong communication skills – Effectively and concisely communicate with, motivate, and inspire prospects.
In return for spending precious time of your life with FarEye, you can expect at least:
– Generous remuneration
– Awesome social events, monthly parties, and team outings
– Supportive work environment
– Food hall full of snacks, samosa, and Maggi (partly free)
– Health Insurance
– Opportunity for hyper-growth of your career
– Beer and Poker evenings (we wouldn’t set your limits)
– Fantastic work hard/play hard start-up environment
Growth Plan for the role:
– At FarEye, we measure success and achievement more than experience
– You get complete power to run your function and deliver the best results of your career
– The team is small as of now and provides enormous scope to grow by delivering results.
Interview Process:
– Online Test
– Virtual Technical Interview
– Virtual HR Interview