Role Overview:
This position is for a development engineer for the McAfee Consumer Platform Operations team. The candidate will be responsible for resolving customer issues escalated to Engineering to deliver maximum customer satisfaction.
Candidate should be able to work in a dynamic fast paced environment resolving issues supporting multiple projects/applications.
This is a remote position; however you may be required to be onsite at our Bangalore office on as-needed basis.
About the Role:
- You are responsible for resolving customer issues escalated to Engineering to deliver maximum customer satisfaction within defined SLAs using SOPs or working with cross functional teams.
- You should have the ability to work independently on defined tasks and escalate in a timely manner when support/assistance is required.
- Work with teams to identify manual, repetitive tasks and identify means to automate or remove them.
- You will have opportunities to develop/support internal tools that will reduce manual and repetitive tasks.
- Your programming knowledge will provide opportunities to enhance existing internal tools.
- Work on troubleshooting issues with APM tools, develop dashboards in APM, Grafana, setup and modify alerts to enable monitoring for our SRE team.
About You:
- 0 to 6 months of experience in web and ecommerce domain.
- You are an excellent problem-solver with excellent logical and analytical skills.
- You have excellent communication skills.
- You are good at writing SQL queries.
- Knowledge of .net core / GoLang / Nodejs will provide opportunities for developing and enhancing internal tools and frameworks.
#LI Hybrid
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Bonus Program
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement