Responsibilities for cloud support
• You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
• Provide day-to-day functional support and management of internal Oracle support tickets
• Create and make changes to accounts in Active Directory, email, and internal business applications
• Assist with troubleshooting network connectivity between sites when necessary
• Required to provide support after main hours to complete support and project tasks
• Act as a liaison and foster positive relationships between business partners and IT team
• You’ll help bridge any system gap to solve functional and operational challenges using technology solutions
• Perform ongoing system routine maintenance, performance tuning and user management
• Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
• Manage service request tickets while handling escalations with Oracle
Qualifications for cloud support
• Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production
• GIT (but, will get training on this)
• Jira ticketing system
• Experience doing application operational support in a Sitecore environment
• Mongo DB administration and setup
• Must have at least 2-3 years of experience in Oracle Cloud Support for Oracle Finance Modules like General Ledger, Accounts payable, Accounts Receivables and Supply chain Modules like I Procurement.
• Must have a good understanding of Close process for Oracle Modules.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”