You’ll own the full customer lifecycle, drive B2B revenue and lead a high‑performing support team, turning client challenges into growth opportunities. If you thrive on building lasting relationships and improving service standards, this role lets you combine strategy, leadership and execution.
What You’ll Do
- Drive B2B growth and assisted‑sales revenue.
- Build and nurture long‑term corporate client relationships.
- Own the end‑to‑end customer journey from onboarding to resolution.
- Handle critical escalations, ensuring timely and satisfactory outcomes.
- Lead, mentor and set KPIs for the support and success teams.
- Collaborate with product, ops, supply‑chain and tech to feed customer insights.
What You Need
- Graduate degree (MBA preferred).
- 3–4 years in customer success, B2B sales or account management.
- Hands‑on experience managing corporate or key accounts.
- Proven ability to lead or mentor small teams.
- Strong analytical skills with comfort using performance metrics.
- Excellent communication and problem‑solving abilities.
Good to Have
- Background in e‑commerce, SaaS or logistics.
- Experience in fast‑growing startup environments.
- Familiarity with supply‑chain and product coordination.
The Opportunity
Play a pivotal role shaping customer experience while directly influencing revenue growth in a fast‑growing environment.