Responsibility:
Service Execution:
- Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Run books with business impact understanding.
- Ensure stated productivity requirements for the engagement.
- Perform Health check and event monitoring.
- Verify all daemons are running as per standard operating procedures.
- Verify all applications are working without any alterations in service.
- Verify receipt of any push or pull actions.
- Review logs and device configuration for change logging.
- Perform back up the configuration system and audit files.
- Provide user access according to defined policy and standards.
- Perform signature and image update/fine tuning as per defined procedure.
Stakeholder Management:
- Adherence to customer security and compliance requirements.
- Adherence to customer communication etiquettes.
- Perform alert management as per defined procedure for incident handling.
- Process service requests as per defined procedure.
- Process Adherence:
- Contribution to continuous service improvement plans (CSI).
People Management:
- Contribute to and participate proactively in knowledge sharing sessions.
- Act as a buddy for new hires.
Organization:
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
Must Have Skills
- Domain knowledge
- Entrust
- AWS Certificate Manager
- Incident Management
- Clinical cloud
Good To Have Skills
- Keyfactor
- Google CA
- Venafi
- DigiCert
- AppviewX
- DocuSign
- Change LifeCycle Mang
- Microsoft PKI
- Comodo Certificate Manager
- Clinical informatics
- Discovery&preclinical services
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 350,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.