What you’ll do
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
What you bring
As Client Delivery Manager you will be responsible for the following tasks:
- Assist in managing client engagement for SAP Enterprise Cloud Services and represent client interests within SAP.
- Support SAP ECS engagements, collaborating with ECS functions and roles to deliver according to contract scope and customer expectations.
- Contribute to setting up proactive service plans and participate in regular service review meetings with clients (operational and strategic topics).
- Serve as an escalation point for delivery-related issues (Incidents, Service Requests, and other customer requirements).
- Facilitate alignment across multiple ECS and other SAP internal and external stakeholders.
- Aid in client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Assist in commercial change request management, contract compliance, and risk management (project and business risks).
- Help position additional ECS offerings and support contract renewal in collaboration with SAP sales and presales teams.
- Share knowledge across the CDM community.
What do you need to bring:
- Fluency in English is mandatory.
- Some experience or aspiration in managing client engagements, such as in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
- Basic understanding of SAP Basis, system migration, and/or functional SAP application knowledge would be advantageous.
- Basic understanding of technical infrastructure and virtualized system landscapes would be advantageous.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
- SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications are advantageous but not required.
Meet your team
ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
We ask for your application to be submitted in English language only.
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