Salesforce, Inc.
THE TEAM
Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers. As customer zero, we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success.
THE ROLE
We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This is a perfect position for someone technical and solution-oriented, who loves problem-solving and has a passion for providing product support to customers and business users. This position requires an individual with strong Salesforce Marketing Cloud platform knowledge, technical prowess, and impressive business-facing skills. Ideal candidates should be able to understand, troubleshoot, and coordinate operational issues and fixes to our Customer Engagement Ecosystem. The MC developer will investigate and help resolve complex issues, engaging with multiple cross-functional engineering teams and developing solutions/workarounds where needed.
In this role, you will work closely with business users, engineering teams, operations teams, and vendor teams to support existing and new business processes and systems functionality by analyzing problems, providing RCA, resolving issues, and planning long-term support.
RESPONSIBILITIES
• Understand and adapt to Digital Success Engineering team structures and culture
• Conduct technical requirements gathering, review, and architecture sessions and translate business requirements into data architecture, data pipelines and Salesforce Marketing Cloud software design appropriate for internal team needs.
• Provide guidance and thought leadership in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.
• Design and implement robust, scalable solutions for complex Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems.
• Responsible for triaging, troubleshooting, and ensuring issues are fully resolved
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Quickly develop and maintain technical and domain expertise in assigned areas of product functionality.
• Engage other engineering, digital program management, and data platform teams in a continuous feedback loop.
• Effectively communicate with development, leadership, and business users throughout the support process, maintaining accountability.
• Partner effectively with agile, cross-functional teams to drive successful digital program execution.
• Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Be the primary contact for application support/incidents in Pacific time. Quickly respond and maintain SLAs
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED
• Bachelor’s degree required in Computer Science, Software Engineering, or Equivalent Curriculum
• Overall 8+ years of relevant hands-on experience in Salesforce Marketing Cloud and various Salesforce Core products such as Sales Cloud, Service Cloud, and Data Cloud
• Must be a self-starter, able to self-manage and adhere to deadlines in a fast-paced environment.
• Advanced background in systems integrations, APIs, cross-cloud, marketing compliance, and security protocols
• Technical proficiency: AMPScript, HTML, CSS, SSJS and/or JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API.
• Experience with data management and governance best practices including data privacy and messaging consent.
• Ability to work under pressure, highly adaptable, and data driven
• Problem Solver with technical capability and troubleshooting skills
• Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on-shore, nearshore, and off-shore teams
• Technical communication: clean visual design of technical concepts in slide decks, diagrams, charts and solution documents.
• Strong analytical and problem-solving abilities that help translate business requirements into technical solutions.
• Effective and efficient project management skills that organize, prioritize and simplify engineering work across business teams and technical domains.
• Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment
To apply for this job please visit careers.salesforce.com.