Trainee – SAP Security + Monitoring

Full Time

Konecranes

Your key responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Understand and handle incident management and Service Request process in a support environment for large number of users
  • Working with SAP System, user maintenance and authorization concepts.
  • Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.
  • Ensure ability to work or SLA based service delivery.
  • Monitoring the SAP Systems daily and IDOC of various interface.
  • Aid in support process improvisation
  • Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
  • Develop healthy professional customer relationship
  • Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management
  • Prepare reports based on supervisor’s expectations
  • Deliver any other tasks as per superior’s instructions and guidance
  • Be flexible for on call support based on business needs
  • Knowledge for SAP Basis will be an advantage
  • Assist peers, superiors, other IT staff members in day to day activities whenever appropriate
  • Awareness of ISO 14001 & 45001 Standards

What we expect from you:

  • Bachelor’s Degree or higher – B.Tech. /B.E., BCA, BSC comp
  • Good technical background with some professional experience desirable.
  • Be highly motivated, hardworking and possess good time management and communication skills
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally distributed team
  • Team player
  • Customer service attitude.
  • SAP Certifications in their specialisation area is not must but will be an advantage

Competencies and Skills Required:

0-2 years of experience in IT industry working in global support or business process monitoring environment. Exposure to SAP security or SAP IDOC monitoring is highly desired.

  • Basic understanding about Computers and IT Systems with some exposure to SAP systems.
  • Knowledge of SAP IDOC monitoring will be a big plus
  • SAP Basis monitoring tasks will be an added advantage
  • Knowledge about ITIL and ITSM tool(s) is preferred
  • English Communication skills – Verbal, Written
  • Team player
  • Customer service attitude
  • Customer oriented approach to ensure SAP end-user satisfaction.
  • Willing to work in shifts when necessary.
  • Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations.
  • Reporting capabilities
  • Analytical and problem-solving techniques would help in improvising the process.
  • Exposure to Power Apps / RPA tools would be an advantage

What we offer you?

  • Professional challenges in a big ERP program.
  • Insight to world class global IT Service Delivery
  • Competitive Salary
  • Work-Life balance
  • Innovative and dynamic working environment
  • Support of an excellent Global Core team and IT Service Delivery Team
  • Possibility to work in leading crane building company with leading technology

 

If you have questions related to this position, you can contact: SAP Technical team manager – Dinesh Rupchandani, dinesh.rupchandani@konecranes.com

To apply for this job please visit careers.konecranes.com.

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