Join a dynamic team focused on enhancing IT service management through the BMC Helix platform. You will help streamline workflows and significantly improve user experience for global operations.
What You’ll Do
- Manage incidents and service requests in BMC Helix, adhering to ITIL and SLA targets.
- Diagnose issues, apply fixes, and update tickets with precise information.
- Develop and configure BMC Helix solutions, including workflows, forms, and automations.
- Collaborate with senior developers and participate in Agile ceremonies.
- Document configurations, workflows, and technical changes; conduct unit testing.
- Support implementation of business workflows and integration tasks.
What You Need
- 2–5 years in application development or ITSM tool administration.
- Hands‑on deep experience with BMC Helix interfaces, integration, and CMDB/Asset Management.
- Solid understanding of ITIL concepts and processes.
- Ability to diagnose incidents, apply fixes, and maintain accurate ticket records.
- Familiarity with Agile development practices and documentation standards.
Good to Have
- Extensive experience with REST API integrations on BMC Helix.
- Knowledge of automation and customization capabilities within the platform.
- Proven problem‑solving mindset in complex IT environments.
The Opportunity
Enjoy a flexible, hybrid work setup in Pune while contributing to a Global Capability Center that supports worldwide IT services.